Icon brings significant technological expertise, deep knowledge in Higher Education vertical and implementation experience to each engagement and our solution delivery approach ensures rapid deployment and high user adoption.
Our advisory team works closely with our customers to develop a blueprint based on customer’s current and future functional and non-functional requirements. This also includes identifying appropriate identity and access management related components, frameworks and technologies that would best serve customer’s needs. We develop this roadmap using the standard methodology, optimized over numerous enterprise-scale implementations and are confident our approach delivers the lowest-cost IAM solution on the market.
Our processes to develop this roadmap follow these steps and are tailored specifically for Higher-Ed project assessments:
Support your unique needs with extensive, flexible and customizable service options to meet your needs and budget
Facilitate easier access to the support you need
Reduce complexity with a single point of contact for nearly all your IT needs
Facilitate a positive return on investment and performance results
A thorough understanding of your business needs and the ability to respond accordingly
Support that is quick, accessible and reliable
Time-tested methods and support processes
Achieving this level of support can be challenging—especially as you strive to balance high IT availability with support costs. Relying on in-house resources to manage your technical support needs can involve significant time, resources and expense—and can ultimately divert attention away from core business. A technical support provider that focuses on quality and adding value to your organization, as opposed to just reducing costs, can help you overcome these challenges.
Migration & Upgrades
Icon has experienced professionals who are well versed with the migration and upgradation processes required for the Identity & Access Management stack. We take care of migrating our client’s entire identity management system to the latest version. Open Source Support program provides a flexible timeline for software upgrades, hence Clients are not forced to immediately upgrade to a new release. When the institution or organization is ready to upgrade, Icon can help. More than a simple provider of support.
By collaborating with us, institutions can upgrade to current and stable releases, enjoy the benefits of updated technology and leverage maximum potential of your product.
If you seek a discussion with our experts for implementation services or any other
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